Fibre line down - SR210106-035154 - Consumer Complaint for Vodacom - Head Office

I lodged a call for my fibre line down on 6 Jan. This was after I called service centre on evening of 5th and was told it should come back up. However it didn't on morning of the 6 Jan. Ref no above for call lodged. I followed up 7 Jan to be told on track for 10am 8 Jan. I then received a call on morning of 8th to confirm residential address for the 10am call out. Only to now find out they have incorrect address. Now technician only due to arrive 10am 9 Jan. I find this totally unacceptable for the simple fact that when Vodacom want payment it has to happen else one is "cut off". Please advise what my compensation is for a Vodacom error. All my details are on file.