RIDER IS NOT PICKING UP THE PARCELS THAT IS SCHEDULE TO PICK UP - Consumer Complaint for J&T Express Philippines

as a seller in shopee it is important for me to send the product on time to all of my customer,UNFORTUNATELY, JNT Rider or i dont know maybe the office itself is not doing their job to pick up the PARCEL that i arrange to pick up on SCHEDULED . In that case i need to go their myself to give them the parcel so that they can send it to my buyer. But currently aside they wasting my time waiting for them to pick up the parcel they didnt even assist me very well and this MANY TIMES!!!! I dont know what to do !? i have several complaint to my buyer and also i got penalized on shopee for not sending the parcel on time. I JUST HOPE THAT THIS KIND OF SITUATION WILL BE FIXED AS SOON AS POSSIBLE BECAUSE ITS RUINING THE BUSINESS OF MANY SELLER IN SHOPEE