Option of sim swap and how consultant dealt with me - Consumer Complaint for Vodacom - Head Office

I phoned vodacom customer care to help my brother who is intellectually disabled yesterday, he has his sim card just that his phone is broken and must change to micro sim has been a loyal over 10year customer but now has to pay for a sim swap just because he couldn't answer 2 questions. Consultant "Simphiwe" when I was lashing out also did the same & I'm dissatisfied with vodacom making it easy to resolve my brother issue not him but now also unhappy with him.