Legal Collection For Incorrect Amount - Consumer Complaint for Vodacom - Head Office

Got a call from VVM on the 19th Feb 2021 regarding an urgent legal matter concerning my Vodacom account. I owe Vodacom R87-16, which I took full responsibility for. I have also made the consultant aware that I would pay this amount along with the R696-00 which was due at the end of this month. Payment would be made no later than the 27th Feb 2021. My account with vodacom is usually up to date, and I honestly think that turning R87-16 into a "legal matter" when its not even older than 60 days is quite ridiculous. This morning (23rd Feb 2021) I get a second call from VVM, and all of a sudden Vodacom claims I owe them R5019-00??? Called customer service immediately after and the consultant assumes this amount is for the full settlement as the contract only ends in September. However, when I called last week for a full settlement amount, I was given an amount of R4385-64, which the consultant said included the amount due at the end of this month. The amount due was also at R696-00 when I called on the 19th Feb 2021, so there's no way there could have been additional charges since then. Bear in mind the R5019-00 that VVM claims I owe is not inclusive of legal fees, just the amount that Vodacom has given them. And the worst part is, it's not the first time that this is happening. I've been a Vodacom customer since I've had my first phone, but at this rate, I really don't want to continue doing business with Vodacom. Attached is a screenshot of my account due, taken a minute after speaking with the VVM consultant.