VODACOM SHAKE OFF SUMMER SCAM! - Consumer Complaint for Vodacom - Head Office
RECIPIENT
Vodacom - Head OfficeI've been a loyal customer for 15 years. The current Shake off Summer 2020 is a scam. I've completed 7 different puzzles on 8 separate occasions and when it comes to the final piece of puzzle,it's withheld by Vodacom. Vodacom claims its randomized but 7 puzzles on 8 different occasions without winning a single prize is a scam not a randomization. Vodacom encourages you to keep buying V-Bucks to complete puzzles. This way they make money and the customer loses money. I've spent hundreds of Rands hoping to win the Samsung Galaxy S20 Ultra or S20 Note as advertised, nevermind the car or cash prizes but every single time Vodacom withheld the final piece of my puzzles. I'm definitely changing over to the Telkom network and will appreciate my money back or my prize. It's appalling that Vodacom uses it's customers money like this. It's tremendously misleading and disappointing to the customers. It's evident that Vodacom has no ethics or morals. I appeal to all Vodacom customers to stop part taking in this competition. You have a greater chance at winning the lotto!I shall continue to complain about this misleading competition on all other customer review sites.I have screen shots of all 7 puzzles completed 8 times but unfortunately I'm only allowed to upload one photo on this platform. This competition isn't softly advertised to its user's either, its almost forced upon you by T.V ads, everytime you recharge your account and via the App. It even gives you extra VBucks if you recharge your account using your banking account. Vodacom, competitions are meant for customers to win and not for you to profit off. Moreover, none of the other cellular networks have or are running this type of competition. I guess they are not into the habit of robbing their customers. Pathetic!
Reply by Thabiso evans on 27 May, 2021
I was all get it but only 1 pazzel left till it expired too but i knw is a competition whether u loss or win i will try my lack next competition
Thanks
Thanks
Reply by Michelle Joubert on 31 May, 2021
Comment On Thursday my 74 year old mother was called by a guy in the so-called Vodacom Shakeoff call centre, telling her about this big prize she has won. R50 000 and 2 S20 Samsung cellphones. So instead of my mother getting scammed I decided my husband should call this guy back to determine if this is on the up and up. He explained the whole process, that they send pin numbers which he did and then he would send an sms in the next 5 minutes. He said we have to pay a R500 donation to either the Brian Habana Fund, Nelson Mandela Fund and there was another one. This was paid via eWallet. My husband paid the money and waited for the sms. The guy called us numerous times to check if we had received the sms, which we hadn't. He called my mom this morning saying that we have to pay another R500 before we can go ahead. My mom refused. He then asked if we want our money refunded which my mom said yes. My husband just called him and he is not answering the phone. I have also just tried and no luck. The number he called from is 082 423 4003 with a voice message saying Vodacom Shakeoff Call Centre. If I don't hear back from Vodacom regarding this so-called competition, I will be taking this matter to Carte Blanche regarding Vodacom scamming people. And further if I have to. If this is the name Vodacom wants for itself, I will gladly give it to you.
I expect this complaint to go to the highest individual in the company, the CEO. I expect an immediate reply to my complaint, otherwise it goes further.
I expect this complaint to go to the highest individual in the company, the CEO. I expect an immediate reply to my complaint, otherwise it goes further.
COMPLAINT #10266 - Other Issues