I was being lied to by store associate and manager - Consumer Complaint for PEP STORES

My phone does not want to open app and screen log. So i took it back to store at Tubatse crossing Burgersfort as it needed wifi but mine was unable to restore it. They tried using the stores n mall wifi. It still couldnt reconnect. So they told me that they will book it at vodacom repairs. So few days later they called saying my phone was not repaired and i asked why? Then they said because it has some cracks so vodacom refused to make any repairs. So i went back home and after some weeks i called the number which they were saying is for vodacom repairs in Nelspruit, unfortunately that number was for their own store. Then i requested the numbers for vodacom repairs and they told me that my phone was never booked in. I called back again and requested the manager, then she said she was never gonna book it in because it has scratches on its face.