Disgusting customer service at pep senekal. - Consumer Complaint for PEP STORES

PEP SENEKAL. Cashiers Celebrity and Maphelo. Went to pick up a paxi parcel. Everything was scanned and entered without any issues, but the cashier does not give it to me. She doesn't tell me whats the issue just shouts for another cashier not 2 meters away from her. They then talk between themselves. After ten minutes of them talking and not telling me anything, I ask what's the problem, apparently there is a sustem failure. After standing around for 10nmore minutes, without even an apology for the delay, they then decide to do it manually, at which point the cashier asks me with attitude and sarcasm, if I'd like to come back tomorrow and fetch the parcel. Terrible customer service, highly dissapointed.