We have no internet for over a month now. Already logged a complaint ticket. They only respond once through email just to make basic troubleshoot. I replied to it, and no response anyore.
For the 1st 7 months the service was good. Then one fine day, the service was cut. No advisory whatsoever is given as to what's maybe wrong in our area.
To be fair, when I applied for connection it was immediate. The very next day I got fiber. I was like "Wow, that was fast". And we didn't have any downtime for the next 7 mos. but there were few hiccups. So I thought Converge is really good. Not until I experienced this out of service last month. Where before I even boasted to my office mates that Converge is awesome, now I detest it and regreted going for it.