delivery issues - Consumer Complaint for LBC - Head Office

we receive a text msg fron lbc tacloban that there no living on the address we give butthe reciever was thre and after tracking it the nxt the reciever try to pickup the parcel but was directed to lbc tacloban warehouse upon reaching they said they deliver it already the parcel was recieve by other people in the given address we just request your staff not send msgs like that they have try to deliver it yet it cuose truoble to your regular cutomer thanks