Refund of Ksh 5008 that was deducted from my KCB visa card - Consumer Complaint for Tuskys - Head Office

Esther Makori
I shopped at Tuskys Chigware Kisii branch on 30/11/2017 of KSH.5008 using KCB Visa card but at the point of sale, the ETR and printer didn't print the receipt.The supervisor tried to help but didn't manage.i was asked to pay cash and the deducted money was to be refunded after 48 hours.

I have followed the issue with Carolyne Nyaboke and his male colleague but all I get is bad treatment.Every time I ask to see the branch Manager they refuse.
The last time I went they asked me to follow the bank which I feel is not right.

Kindly help
COMPLAINT #314 - Refund / Exchange Issues
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