Modem repair - Consumer Complaint for PEP STORES



SENDER
Regina Venter
RECIPIENT
PEP STORES
Afternoon

I am not happy I have bought an modem from you guys and it was 2 months old and it did not want to work anymore I have took it back on the 27/12/2020 and the lady booked the modem for repair then she said it will takes 3 weeks for repair. I have went to go and check on the 26th January 2021 if the modem is ready from repair and to get there and find out they can not track this repair and they can only phone if it is away for 2 months. this is not acceptable you took my money but now you can not assist on giving me feed back on my goods.
Comment
COMPLAINT #11330 - Repair Issues
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