This is the email sent to Vodacom
Vodacom: Service request SR201204-930294 update
Good afternoon
Please note that the issue as per the below Service Request HAS NOT BEEN RESOLVED. Please advise why this has been closed.
We would like to log an official complaint and expect this to be escalated.
We have signed up for a 25mbps uncapped line, this was installed and we noted the related issues.
Firstly, we have been signed up for a 50mbps capped line. This has been reported and we were promised feedback, this was several days ago. No feedback received as yet. Please note that we will not be paying for a 50mbps line, this is Vodacom's error and you will bear the costs accordingly.
Secondly, please refer to call logs. Multiple calls (estimated over 15), we still have issues with our router. When using our previous service provider's router, we can utilize two "lines", your router cannot. When trying to connect two laptops to the router, the internet fails. Phones are not a problem. The router has been reset multiple times and we were promised that we would be contacted and a technician sent to our home if necessary.
What we expect:
The billing issue to be sorted out by COB 09/12/2020 with written confirmation.
The router issue to be sorted out by COB 09/12/2020. Please contact me to arrange for the technician to contact me.
Should you not be able to sort out our problems, remove your equipment and we will find another provider who cares about their customers.
R Rautenbach