Multiple Promotion Bundles Bought and Paid - Data still Not Loaded - Consumer Complaint for Vodacom - Head Office



SENDER
Renco Griesel
1st Payment:
On Monday 04/01/2021 I purchased a Promotional Bundle via the Vodacom App R129 6Gig 7 Days (order E75813579) Payment was successful and came off my account but data NOT loaded. Vodacom told me to be patient and give it 24 hours, Still NO DATA.

2nd Payment:
Today 07/01/2021 I purchased Promotional Bundle on the Vodacom App R19 1Gig 1 day, payment was successful and came off my account, no data.(order E76271308)
After speaking to 3 agent who kept cutting me off I still have NO DATA

3rd Payment:
I attempted another payment of the same bundle which was also successful and money came off my account (Order: E76286382) - NO DATA LOADED. Vodacom insisted i wait an hour or so, its been 2 hours after this payment - still no data.

This makes 8 Gig of data which I purchased successfully using the Vodacom app, money went off my account, I have been waiting for days to have this issue resolved, STILL NO DATA.

WHERE IS WHAT I PAID FOR ????????????????????????????????????????????????????????????????????????????????????????????????????????????
Comment
COMPLAINT #10721 - Sales Issues
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