BRANCH NOT WORKING - Consumer Complaint for Bradlows - Head Office

Ive handed in a claim on my laptop that was stolen. Its been more than 2 months now, the shop cant find me one and now abacus send a sms telling me its been rejected as the store doesnt get a replacement.? For what am i paying then.? The 3rd debit order went off after my claim. How cant a store find a laptop.??? How is this even possible.?? At Vryheid Branch, manager Marietjie and sales person Rita.