For not delivering the Non COD package - Consumer Complaint for J&T Express Philippines

Gud Day Sir/Mam!it come to my attention that the package supposed to be delivered by ur driver Mr Alex Labrador was not delivered to my given address!it was my Daughter who purchased the packaged..Mr Labrador allegedly txt my daughter around 2 AM in the morning which supposed to be un ethical for yourdeliver the package on the wee hours of the morning ..and I was tyring to follow it up to your J & T branch Jaro they said to me that said driver returned the package to the shipper..I think once the non COD package was subject for delivery and you could not reach the receiver either it was failure of the signal of the cellphone or delayed forwarding of sms..the said driver must call the receiver and futher..he must wait 2 to 3 days to contact the receiver and extend extra effort to reach the receiver..but on the part of Mr Labrador..i think..he did not do this..i am asking for the explanation on his part but i could no longer contact his cellphone..for now..i am asking if what will be the best solution on this matter...thank you and God Bless