Undelivered package for Non COD - Consumer Complaint for J&T Express Philippines
RECIPIENT
J&T Express PhilippinesGud AM Sir/Mam!i had an issue here in Jaro Iloilo City..2 of your driver..the one is Mr NADERIV BEATING and Mr ALEX LABRADOR of J & T Jaro branch!attached herewith is the convo of my daughter and your drivers..they tried to reach my daughter to deliver the package at around 2 AM in morning..of which i believe that there is no such kind of sked of deliveries on wee hours in the morning..that is unethical for them to do such thing..the next day I come to your branch here in Jaro and Mr Carlo informed me that it was the mistake of his drivers that they immediately returned the said package back to the shipper even that package is a NOn COD my daughter paid it in cash..i am asking your good office..is this the right thing to do by your drivers?i tried to call the drivers thru their cellphones bit i could not reach their lines in order to ask them why they outrightly returned the package to the shipper..they must extend extra effort or maybe find solutions for that matter..hoping for your recommendations on this matter!thank you
Comment COMPLAINT #11153 - Service Issues