I purchased my Samsung s21 last month - A service consultant called Zaheer had done the sale to me, he told me that it comes with the airpods,charger,and tracking tags - I was happy with the phone and the items that come with it.
it was delivered 3 days later however I did not receive an adaptor only a charging cable, how was I suppose to charge my phone? NO AIRPOD AND TRACKING TAG RECEIVED .ONLY THE PHONE.
I called in again a number of times and spoke to many consultants advising them of this and they all said it will be escalated - then Zaheer had called me and said that he will go and listen to the call and get back to me this is now 2 weeks later no call. I called in requested that his manager Rakesh call me till date no call it has been a week and half.
I made over 15 calls to Vodacom cancellations department but still no resolution - your consultants are not the most friendly or will to assist to resolve your query .
I want all my calls listen to and then you can understand my frustration regarding this ongoing complaint.
I want my query resolved asap.