Reimbursement Issue - Consumer Complaint for Converge ICT Solutions Inc.

They installed the modem last Dec 9 but it took them a week before they were able to activate it. After that another problem shows up. The modem keeps restarting. Dec 23 it was no longer usable and their technicians tried to fix it but it was only fixed on Jan 01 2020. I asked for reimbursement and they said that they will look into it. I just check and paid the bill and it was not reimbursed.