On 2021-03-12 my daughter went to Clicks pharmacy Walmer Park Port Elizabeth to pick up her repeat script after an Sms was send that the script was ready.
The lady at the pharmacy counter was very rude towards by asking her did you received an SMS and if not you are wasting our time. She told the lady that she was sent by me and that she do not know if an SMS was sent or not. She told the lady that she was told to press the pre packed button by me so it must be ready. The lady again said you people must stop wasting our time and that my daughter is now in front of other people where she were suppose to be at the back of another que. After all her rudeness and tantrums she went and look and find the medication at the prepacked goods.
At a previous occasion my wife went to pick up medication after an SMS was received and the they refused to hand her the medication.
If this is the way you going to treat your clients from now onwards I will make use of another pharmacy after how many years.