On Saturday 14.11.2020 we returned tiles not used for the renovations and my refund would take 7 (SEVEN) working days to be refunded.
Saturday 28.11.2020 i called to enquire about my refund.
The query department apparently doesn't work on Saturdays.
I was told i will get a call today - Monday - no call.
I phoned today at 10h20 and spoke to Bongi who was going to phone the Credit Department and was going to call me - still waiting.
I phoned again at 11h35, now Bongi was busy with a customer, but i was told she send an email to the Credit Department.
Once again my number was taken for whatever as nobody returns calls.
Did I misunderstand the 7 working days for 7 workings weeks or months?
Can it really be so difficult to refund a person?