Credit refund - Consumer Complaint for CTM Head Office



SENDER
Ria Hollamby
On Saturday 14.11.2020 we returned tiles not used for the renovations and my refund would take 7 (SEVEN) working days to be refunded.

Saturday 28.11.2020 i called to enquire about my refund.

The query department apparently doesn't work on Saturdays.

I was told i will get a call today - Monday - no call.

I phoned today at 10h20 and spoke to Bongi who was going to phone the Credit Department and was going to call me - still waiting.

I phoned again at 11h35, now Bongi was busy with a customer, but i was told she send an email to the Credit Department.

Once again my number was taken for whatever as nobody returns calls.

Did I misunderstand the 7 working days for 7 workings weeks or months?

Can it really be so difficult to refund a person?

Comment
COMPLAINT #9216 - Refund / Exchange Issues
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