On 16 November 2020 I send an email with all the information and was ignored as it did not exist.
In March 2020 I went to the Brandlows Banch in Charlotte Maxeke street, Bloemfontein to enquire about the amount that I need to pay if I want to pay my account in full and close the account. I was inform that it is the full amount on the statement. When I said but it could not be because the amount was worked out with interest on every month for 36 months and I want to pay it of 9 months earlier the answer I received was that I have to pay the FULL AMOUNT.
I decided that I will then let it be deducted from my bank account every month seeing that the interest for the 9 months will not be deducted for me to pay the rest of the amount.
NOW in November 2020, Bradlows go and take from me the amount of R588.94 which is R348.11 more than I owe on the last payment and your accounts department KNOW that I only owe R240,83 as final payment !!!!!!!!!
I received a friendly reminder on 13 November 2020 that I must make sure that there is money in my account (contract date for every month is 15th). I received an email with the statement on 11 November 2020 with the amount owing R240,83. Then on 14 November the amount of R588.94 was deducted.
Your services is so unsatisfactory that I do not understand how your company still exist. I will never buy anything from your shops again and I will make sure that no one of my extended big family or friends ever buy from you.
