Bad service - Consumer Complaint for AVBOB - HEAD OFFICE

I send an email on the 11th and 18th of May 2020 regarding a client of mine that passed away. Up to now nothing happened and no one came back to me. Just a return mail that my email was received and that someone will be taken care off it.
What type of service is this. The client was a member since 1 May 1965!
COMPLAINT #3429 - Service Issues
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