I have now phoned twice and wasted over an hour trying to get my account rectified.
Las time I phoned Shayme who was very helpful, but unfortunately only acts as a go-between.
I have now been sent an e-mail by “Ula” to say the ticket is closed and NOTHING has changed on the updated account sent me.
I will explain the situation for the THIRD time.
I signed up with Vodacom last year for a fibre connection.
Fibre was not ready, so I was loaned an LTE modem in the meantime, for which I was charged R600 per month.
On about 13 March my fibre line was eventually installed and the secondary modem was removed by your technician.
I have now received an invoice (VB/L606308) for fibre rental going back to August last year (which was only installed in March 2021)
I received a credit (VB/C116461) for only part of the charges. I was not credited for the first 3 items on the invoice for fibre rental august / September / October last year.
I expect the entire invoice VB/L606308 to be credited except for fibre rental 01/04/2021 to 30/04/2021