No effort to resolve poor cell signal despite numerous appeals - Consumer Complaint for Vodacom - Head Office



SENDER
Richard Gordon
Please read the attached email trail starting at the beginning.
There is very poor signal at our property.
For over 10 years Vodacom has been promising to fix it.
I am now insistant that Vodacom sends a technician to the property and effects a solution.
Vodacom customer "care" just don't care.
They also dont read the information sent them and fail to recognise that the reason they cannot reach me on my cell phone is because I don't get calls at my home due to the poor signal !!
I hence asked "Please use email / give me a number to call the person back on.
Instead they just close the query and give themselves the appearance in the Vodacom system as if the matter is resolved.
It is not.
Please assist.
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COMPLAINT #6850 - Customer Service Issues
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