Lack of Empathy and seems getting rid and pushing away customers to ease their workload - Consumer Complaint for LBC - Head Office

My OFW husband in in need of documents processed last 13th of November. Up until now it has yet to received at the destination.
I may take a legal action coz this is some fault and error made by your receiving branch at sm san lazaro. Your tie up partner DSL has been very helpful even if the error was initially made from your end.