Product is mishandled, Glass Frame Shattered - Consumer Complaint for J&T Express Philippines

I ordered a portrait fully framed in shopee. The items were well packaged, fully covered by bubble wrap and carton. I am so sure that if this is handled well, not being tossed around or stacked with other items, it would arrive to me in good condition. The seller did not fail to give me a photo of the packed item and its condition before shipping. I know J&T really is a bad courier, should have known better. I want them to replace the frame. It is not fair for the seller to do so because it is not their fault.