My order was canceled but i already paid the bill - Consumer Complaint for FoodPanda - Head Office
RECIPIENT
FoodPanda - Head OfficeYesturday i order in mcdonald,sudenlly the address was wrong.I have a note on my record before on my food panda account.On that time i paid my order on my gcash account,then i pick up my wife to work.That meal is for my kids,i recieve a message for your rider but can't reply to him.Beacause my smart signal has low connection,thats why can't reply to your rider.Why your rider did not try to call me,i have cell number in my food panda account?I recieve a message from food panda that my order was cancelled,so what happen about my money that i pay in gcash?When i back home for about 2,my kids was hanggry already and i order again in foodpanda.Hoping that i will get my last order?But nothing...
Reply by Shella abad on 29 January, 2021
Comment Same as mine but in my case it was happened last June 3, 2020 & Oct 3, 2020 transaction transaction by merchant. And i used debit atm online payment. Until now not yet credit back to my account. I sent many emails & follow ups but until now same answered i received. They give me a transaction code to show it in my back. Grabeh very hassle. But my bank told me they did not need those transaction codes. They need a report for crediting back. We need to boycott food panda. To update their system like lazada & shopee in refunding transaction their are fast. And not bothering customer to follow up. They automatically credit back.
COMPLAINT #11396 - Refund / Exchange Issues