BAD SERVICE - Consumer Complaint for PEP STORES

went to buy a phone PEP Triomf 21/05/2020 the phone was checked went home charged the phone and a few hours when checking the screen was all white when returning the phone three ladies assisted mem first said the phone had water damage I said no way the a second pressure was put on the phone I said you not a technician book the phone they refused and became rude and disrespectful REFUSED TO REPLACE/REFUND me saying they will assist me further is the way customers are treated by PEP I demanded the phone be booked a lady LUCY said no I left the phone her and giggled at me she had no face mask on and looked like she did not even wash her face and refuse accept this bad service from PEP