Converge does not install to our house - Consumer Complaint for Converge ICT Solutions Inc.

I already paid the installment fee to converge yet, the installer does not install because there is no near nap box in our area. Actually I dont want to refund the money anymore but of course I'm expecting to install the fiber internet as soon as they can because I need an internet and I am a student and using internet for online class. Please make an immediate action. I don't want to wait too long anymore