Hi. I ordered something from shopee and J&T is the courier assigned yo deliver my parcel. On February 24, 2021, 7:28AM I received a text saying that my parcel will be delivered within the day. I received a text from your rider at 5:15PM saying he's already here (outside my house). Unfortunately, I was already asleep that time so I didn't get the chance to go out and get my parcel. But since it's already paid, most of the time, riders just leave it to our care taker and I receive my item in the morning. But that didn't happen.
I texted the rider; Jonathan Lopez, (please see attached screenshot for reference) and he said that he'll deliver it in a bit. I waited and no one arrived. No text received as well. I texted him again the next morning but I received no response at all!
P.S. I have attached one photo only since I cannot add more but if you'll be needing additional references, please message me.
I am hoping for immediate response.
Thank you!