Good Day
I am extremely unhappy and actually disgusted at the service i received at your cradle stone clicks branch on the 7 October 2020. I was looking at purchasing a hair straightener and when i looked around in the isle I then saw there was 1 box of the tony and guy hair straightener with the price under it stating R99.99 so then seeing this I took the box and proceeded to the tills. When the cashier scanned the product it reflected a different price, I then walked with the cashier to show where i got the item from. When the manager was called she came straight to me and without even greeting with a Hello or whatever she yelled "I CANNOT GIVE IT TO YOU" as I was trying to explain exactly what had happened she walked away (all this while i was still talking), after requesting that I want to speak to a manager everyone just seemed clueless, after another 5 minutes of waiting, the manager (Sipho) came to the front and yet again I explained the full story to him. He also went to go check in the isle and then came back in a attitude saying "It's you customers that put things everywhere and its not our fault so I can't help you", it is the staff who should be checking everything and if another customer packed the product incorrectly this is NOT my problem because the price I see is the price I pay and as a customer we don't go matching barcodes and thinking of what other customers do or don't do.It was not the first time I ever came to a clicks store, and if the price under a item is something I expect to pay that price which is the reason I took the item. The manager then said he will speak to the area manager. I was waiting from 14:30 till 15:30 before i was helped and then When i called the area manager (Nicolene Bezuidenhout) and explained my entire story to her she had the audacity to tell me "Mam atleast I'm being kind to you and talking nicely" this really upset me because as a area manager and staff I feel that it is your responsibility to be kind, I am a customer and no one is doing me a favour by being kind. I found the entire management team very disrespectful and very unhelpful. The service is just extremely disgusting. I am a regular customer at clicks and this had just put me off shopping there in the future. I will not accept being treated the way I was and i expect a apology. I do not expect this attitude from the area manager above all.