Hi,
I had an IM chat open, via your website, with Gugu Uno. This was in regards to a billing dispute. When proving that I have been overcharged, this person clearly didn't understand and made no effort to and just ended the chat. This is unacceptable and incredibly unprofessional. I am sure that, legally, you need to archive these chats, so have a look. It started around 11:30am on 2 Oct 2020, maybe earlier and ended at 12pm, same day.