Answering of Telephone calls at the Salt Rock Store - Consumer Complaint for Clicks Store - Head Office



SENDER
Russell Govender
Your have two numbers for this store
namely
032 5254670
This has an automated message.I normally select dispensary.It rings for a few minutes and is never answered. A month ago I was told that there was a problem. I was there today and am told there is a problem.
I was told that I must use the dispensary line which I did 032 5254670. I tried that number two times and it just rang. I drove to the pharmacy and dialed the number whilst in the store. Two persons were right aat the phone whilst it rang and it was not picked. One person being the pharmacy manager.Upon inquiring why two people cannot answer the phone. Her reply was that she was busy signing stuff off. Upon exiting the store the phone rang and there are several staff just hanging around. You must have cctv footage. I asked the man standing right beside the phone why he wouldn't answer it. He remarked that the manager would. It is very strange that no persons answer your phones yet the man says the manager will answer. You system at this store is beyond my comprehension and needs some sort of management upgrade in my humble opinion. I rather drive to Ballito Dis-Chem. Unfortunately this store is down my ally.

Regards
Russell


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COMPLAINT #11697 - Service Issues
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