Clicks made 4 baby bottle warmer - Consumer Complaint for Clicks Store - Head Office

l recently had a baby welcome to which l received a clicks brand bottle warmer. l only used the bottle warmer for approximately 4 days when l noticed the rim had a crack. l went to the nearest Clicks (Ferndale on Republic) to get an exchange. l was told this was physical damage to which l explained that the warmer had never fallen at all. The lady further told me that if it was a heat problem the bottom would have melted and that they haven't been any complains regarding the warmer. l did not study physics but l know that heat can make things crack not necessarily melt. The fact that l may be the first person to complain about the warmer does not automatically excuse the product from any fault. l am disappointed in this experience, l thought l had gotten a good bottle warmer but got the complete opposite. lf l had caused this damage, l would not have driven to Clicks to complain about this especially with COVID-19 still looming.