Bad Service + Branch staff very rude - Consumer Complaint for PEP STORES

Hi there I bought a phone from you guys on 8/12/20 at pep blue route mall not too long of me having the device it gave in on me I then returned to the store to ask for advise on way forward a lady by the name of hilary advised me that she will take my device and after 6 weeks I should get it bacck after returning 6 weeks later with no phone there is now a new lady who claims she always deals with cell phones she then claims she will call the courier and repair center i waited almost 2 hours in the shop she claims she will call me today 21/12/20 at 11am to advise about my phone i patiently wait til 3pm i call her back she gets rude and tells me she told me to wait for her call and I should not call her I have been without this phone for 6 or more weeks I want my money back or the option to buy a new phone failed promises and vey bad customer service regards Mr Agulhas