On sale but not available. - Consumer Complaint for Clicks Store - Head Office



SENDER
Saleem
Good day

I hoped it would not come to this and I truly apologize to the person or persons reading this rant I really am . I ask questions and I was answered with more questions

I went back and forth to clicks for the last 2 weeks.
They even tried to assist me to get the product from other branches and there was no stock.
Since this month started I tried to get the product and was told there is no stock.
for 2 weeks no stock. the promotion is ending the 20th and I stil can not get this product

It feels like a scam. Why do I have to run up and down and comply to every request but my problem is still not sorted out

This is unacceptable. yesterday Golden Acre had 5 but 1 was booked for a client in stock that was just before closing time I contacted other branches and this morning at 9:02 opening time 14th Jan 2021 Westgate Mall in Mitchells plain had
4 in stock. I informed clicks in Malmesbury they called immediately but was told there is no more stock within 5- 10 minutes.
Clicks in Malmesbury even called flamingos branch and reserved stock to be transferred to malmesbury only to get a call after 1 that it wasn't the right product
I even spoke to staff at certain branches that showed me they have stock which I will not name as they took a risk for telling me. just to call within the second and told there isnt stock within seconds after I finished my sentence

How is it possible that there is a promotion but stock is done within 24 hours

I am extremely upset that I did all this for over 10 days and its still not resolved

Please look into this matter as I definitely feel to take this further on principal alone
I can only assume that as soon as the promotion deadline is passed there will be stock and I would have to pay most likely double the Price

I will not let this go this easy. Consumer rights is there for a reason
I will contact a family member of mine to right a story and publish this mess. I have correspondence since last week to prove it
Have call logs both for contacting branches and clicks contacting me

What is going on I have never been treated this way. Can't even remember how long U have a clicks clubcard
I made a promise to my wife because I knew Clicks would not let me down. Alas seems I was wrong
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COMPLAINT #10947 - Service Issues
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