Bed - Consumer Complaint for Bradlows - Head Office

about the bed that i bought on the 22/6/2020, and start to make nose when sleeping on the 17 July 2020. I complain at the shop to the lady i bought from. she took my number said she will help me with the complain. i wait till i go to her to get feedback. But to my supprise she told the that their taking time to respond. I request the number were i can call i did that. after 2 weeks the guy called me he was so root say he can nnot exchange the bed, only the base i am still waiting till today. he called me around 18/08/2020its almost twoo