Restonic Megnolia 152cm - Consumer Complaint for Bradlows - Head Office

I bought this bed Restonic Magnolia 152cm on the 01/11/2019 at Bradlows.
my first complain i sent threw to the manger bay whatsupp on the 4 April 2020, my second complain log with the sales lady on the 19 July 2020. I am still waiting for any refrains number or complain number!!!!
the material is thorn and the wire is coming threw.