COMPLAIN ONE OF THE STAFF RIDER IN ANGONO RIZAL - Consumer Complaint for J&T Express Philippines

TO WHOM IT MAY CONCERN:
Greetings! I would like to complain one of your staff rider here in J&T Angono Rizal. I’m a Shopee seller for almost 5 years but this is the first time that I had a worst experience with a courier staff (rider – J&T). We had a lot of different couriers and we didn’t encounter any problems even before. I just want you to know how your rider provide services to your customers and request to give them proper training and guidance. Please see below scenarios.

J&T Rider Name: Reonhel John Vertulfo Jalober
Sept 18 2020 Friday: 3 items for pick up
 That day I prepared and packed the items, when the rider arrived (noontime) and saw that we don’t have the waybills attached to the items he said to me with a dismayed reaction that we need to print our own waybill. He asked me if I didn’t know the new Shopee rules. I told him that I didn’t really know and I haven’t read the the announcement yet so I asked him what we need to do. He presented a paper wherein I need to list down the items with waybill number and put my name on it plus he asked me my ID so I presented my passport. After that, he showed me the waybills and asked me to print on my own moving forward. Then I agreed with it.

Sept 21 2020 Monday: 1 item for pick up
 I printed waybills. No issue.

Sept 21 2020 Monday: 2 items for pick up
 I asked my sister to give the items on the rider when he arrives since Im working from home. Then my sister told me that the rider (not Mr. Reonhel) was surprised because we already had the waybill printed (just on a paper). The rider has the waybill printed on stickers.

Sept 26 2020 Sat : 2 items for pick up
 I asked my mom to give the items when the rider arrives. The rider arrived then my mom told me that the rider is asking what kind of item is that on a no respect manner, (Inalog ng rider yung 2 item at at nagtanong sa mom ko ng “Ano to? Ano ba to?”) So I when out and talked to Mr. Reonhel, I told him that it is a Glucosamine and why he did asked suspiciously. He is the only one rider who behaves like that. I found out that he had no small piece of sticker paper where he can check what item he will pick up. All of J&T riders provide that small sticker paper that serve as the pick up receipt, but Mr. Reonhel didn’t have any ever since he started to pick up items to us. I asked why he didn’t have those smalls papers but the other riders have.

Sept 29 2020 Tue: 1 item for pick up
Since Im working from home, I forgot to go outside and print the waybill. When Mr. Reonhel arrived past 5:30pm, I showed him the item and told him that I forgot to print the waybill and requested to pick up the item on Sep 30 Wed instead. Then he showed me that he has a printed waybill. So Im happy because no need to print on my own, but when I asked for the packaging plastic because I run out of it, he said he don’t have any because he didn’t bring any bag(SEE ATTACHED PICTURE). Then he asked me to put remarks on the waybill and tag it as ITEM NOT YET READY and put my name on it and asked for my ID AGAIN (I showed my driver’s license). I also asked for his ID and he present TIN ID not driver’s license. Imagined that it will be tagged as ITEM NOT YET READY because he don’t have any plastic for packaging. Some riders have a plastic ready anytime I ask.

With this, I would like to request to change the assigned rider who will pick up the items in our house. We had difficulties with Mr. Reonhel John Vertulfo Jalober. We understand that he is just doing his job but the way he speak to the customers and the way he act without respect, we cant tolerate that. We had no problems with other J&T riders, in fact I admired them because they smile and asked politely for the items.
Hoping for your positive feedback and understanding.
Thank you.