Never in my life have I experienced such terrible customer service. Today is officially 8 weeks since our modem was delivered and we are still not connected. In the meantime I'm spending so much money on data just to get my job done.
The call centre is a disgrace, I've spent countless hours on the phone, I just get shoved from pillar to post with no solution and no explanation as to why they haven't connected me. I've been nice, I've been angry and I've even been close to tears with frustration but it all amounts to the same thing in the end - nothing!
Countless times our issue has been escalated, someone helps us for a couple of days and gives us regular feedback and then they just stop responding to emails and the whole process needs to start again with the next person. I really don't know what to do anymore. What's worse is that no one can be held accountable because you can never get through to the same person twice, everytime you call the call centre you need to repeat the same story to the next person because they can't transfer you to someone you've previously spoken to.
Even the team leaders are useless, you'd think you'd get better service from them but no help at all.
To top it all off, they were so quick to debit me at the end of the month for a service I haven't recieved and what a mission to get it reversed! I eventually did it myself through my bank. I also recieved my bill via email last week for the end of May so let's see how that gets handled.
I think it's time to just cut my losses and get another provider. After reading the reviews on here it doesn't seem like there's anything to look forward to once I'm connected other than lines being down for days on end and slow internet speeds.