Fraudulent upgrade on my account - Consumer Complaint for Vodacom - Head Office

On 12 July 2019 I logged a fraudulent upgrade on the account I was instructed to email a copy of my ID and three samples of my signature with bank statements to the fraud department with reference no 1-34370598965558 customer care informed me to contact fraud department on 0115464605 0116536000 for updates the numbers never connects I call vodacom and was informed I was handed over to MBD collection lawyers and to contact them to settle the outstanding amount of R20 000 for products I did not take or have I am blacklisted and cannot upgrade for fraud that happened at incredible connection Cape town I reside in North West province My residential address on my vodacom statement is wrong customer care adviced me to logged the fraud again.