Item missing - Consumer Complaint for LBC - Head Office

Written in the lbc website tracking my item are already for pick up but when my mother went there they said they will look for it then they will call, 4 times my mother and sibling went there but still not yet availlable, its already 8 days from the day i send it. Pls do something its not easy to go to your office everyday, we have also other comitment