I sapna narayandutt a first time customer to bradlows purchased a bed worth R15 000 on the 5th of october 2020
i was very happy and amazed with the excellent customer service given to me from the Port Shepstone store manager she truly made me feel that buying first time from bradlows is an excellent choice. My granny had passed away on the 5th that very same afternoon. Due to cultural rituals i could not allow the bed to be delivered on the 7th of october it was the day of her funeral i arranged with the driver for the day after the driver understood and made arrangments for the bed to be delivered on the 8th but my bed did not come. Today i gave the driver a call asking about my bed the driver blatantly gave me a bad attitude on the phone there after cutting the call on me .i am very upset after promising me it would have came on the 8th, now im only going to receive my bed on the 10th .Why could the driver and the warehouse manager not understand my situation and be polite enough to explain rules and protocols to me!