Pathetic service - Consumer Complaint for MAKRO - Head Office



SENDER
Sarah
I submitted a claim on 25th of November 2020 regarding the repair of my refrigerator the freezer unit is not cooling or freezing its a door in door 659Lt unit. The person I spoke to whom took down all my details said 3 to 5 days for a repair person to come out to repair. I did tell her its urgent as all my food is going to go bad. I also ordered food online due to month end I order in advance, food is going to be delivered today and tomorrow WHAT DO I DO WITH MY FOOD give it away. I did not expect a 22k refrigerator to suddenly stop working. What i would like to know is who will reimburse me for my food that now had to be thrown out, also what nonsense warranty is this that one has to wait up to 5 days for repairs. Please respond as soon as possible to this email and provide me with the ombudsman details as I will not tolerate this pathetic service. I have taken pictures of all the stuff that is getting thrown out due to going bad and also stuff that is now going to be given away. I have all my proof.

My makro card: 25037180
Name: S Naidoo
Warranty barcode: 6001505436312
Model No: GC-J
DESCRIPTION: LG Door in Door 659lt
Cont: 0795404537
Purchased Makro Amanzimtoti
Item barcode: 08806087168149
The first call i was told i will get an sms well I did not 2nd call 3 days later Ref: 1194751
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COMPLAINT #9145 - Guarantee Or Warranty Issues
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