Hi,
I hope you read this. I am very frustrated as to how I was assisted with the cashier yesterday, 12/23/2020 09:52:39. Her name is Shiela C: 71 in Puregold, Tuktukan, Taguig.
Me and my husband went there early just to avoid christmas rush. Sa pila palang we waited for an hour, but that was not an issue for us. So nasa cashier na kami, from the green basket, we transferred the items sa lapag para i-punch ni cashier kasi tapos na ung nasa unahan namin. Hindi ko alam kung distracted siya or what pero naisama niya i-punch ung items ko dun sa lalake na nauna sakin. The bagger which is very nice to us, narealize niya na ung pina-punch ni cashier is sakin na which is nilalagay niya din dun sa plastic nung lalake na nauna sakin. At first, chinicheck ko ung wallet ko to get the money kaya hindi ko narealize na ung nasa unahan na lalake pala is waiting for his receipt pa pero paid na.
So here it goes, the bagger informed Shiela that the items that he was picking was for me and not for the gentleman which I was following. Shiela then realize na mali na, so pinandilatan niya ko ng mata and parang ung mata niya sinasabihan ako na bakit hindi mo sinabi sakin na hindi pala sa lalake na nauna ung items na pinu-punch niya which is di ko napansin kasi kumukuha ako ng pera sa bag, so tinawag niya si supervisor to void the items (maybe 5 items na). She was very rude na binabagsak niya ung mga items including glass bottles ko after niya ipunch at para malagay ni bagger sa plastic.
Tahimik lang ako na nakatingin kasi iniintindi ko na baka pagod na si cashier knowing na past 9am palang ng umaga. Kami din naman ang haba ng pila, galing din ako sa work which is graveyard shift ako as a frontliner and mas pinili ko na maging mahinahon nalang din kasi public.
After niya ipunch lahat na dinadabog niya lang ang items ko, I gave her the money and kinuha ko din ung puregold card for the points pero hindi niya kinuha, so I asked her, “hindi na ba pwede iswipe to?” and never siya umimik and umiling nalang siya, and kumuha na siya ng panukli sa binayad ko. So sayang lang ang points dahil hindi niya swinipe dahil galit siya. Pagod ako so umiling nalang din ako sa bagger to express my disappointment.
Sobrang lungkot ko sa nangyari and sabi ni bagger sakin, “pasensya na po ma’am”, which he didn’t have to kasi wala siya kasalanan.
The reason why hindi ako pumunta sa customer service dahil my frozen goods and ice cream ako na need ko maiuwi agad, plus may pila din.
Now, to be honest, ayaw ko na mag grocery sa Puregold-Tuktukan because of that incident. I was very very frustrated. I know I don’t have any value for you, but please be the service that you promised to be and atleast advise your cashiers to be kind to all people. I don’t even know kung kasalan ko ba na nilapag ko na ung mga items para ipunch niya. Ang haba ng pila hinintay ko and that attitude is not acceptable in every way.
I hope you ask Shiela what I have done wrong to deserve that treatment from her as if I am a thief.
Thank you and Merry Christmas.
