I recently purchased an xbox one console during the last week of December 2020, before going away on holiday. I returned on the 4th to find my xbox console doesnt start up at all.
I then checked the retail proof of purchase and found it was 2 days out of the 14 day exchange.
I was told my the consultant that I would need to call Microsoft directly to assist me. To my dissatisfaction, I had to call an international number, who dropped the call on me after holding for more than 20mins at a time on both attempts.
I then wrote a message to Makro P.E via makro.co.za website, to which I asked if they could assist me with a new unit or if I could get assistance from them in sending the unit away for repairs etc.
To date no acknowledgment, no calls no emails nothing. It feels like I have been swindled into a purchase for an expensive item which I have never got to use. It was not purchased as a xmas present, so the purchase was not used until January 2021.
To make matters worse, I was told that that they do not deal with this item, hence I need to go through a platform which I have had to identify the contact details of myself. I have exhausted all avenues. It is like purchasing a vehicle at a dealership and being told to contact the factory for after sales service.
I am totally upset, more specifically with Makro P.E as I purchase thousands of Rands of items monthly at their business and a R6000 rand purchase of an item amongst other items at the time, seem like nothing to them.
Very upset. My son cannot play or use this item, it is completely useless, and have thrown 6k down the toilet.
So an update today Monday 18th January 2021.
They all of of a sudden tell me they have someone qualified in the store to asisst me and send me a copy of a sheet I should have been given upon purchase, explaining everything i need to assist me if experiencing a problem with the xbox console. Mind you this is a complaint still hanging since 1st few days of January and still no direction in assisting me. They will help me call Microsoft support. I have done all of that and even used their troubleshooting process since my initial complaint.
My question and request are simple. I want a new machine. The current one is brand new no damage etc, so I have sent this to consumer ombuds to defer as well.
Maybe if i was another race I wouldn't have to jump through all these hoops. I don't think i will purchase any big items again at Makro. Maybe just diapers becoz theyre on occasion cheaper than others but this is one of the reasons I took so long to start buying at their stores.
I will be approaching legal council as well regarding this matter and reference back to consumer Ombuds.
No response from makro care agent katlego.
I've sent through my contact details this morning till slip details Saturday 16th January 2021, still no response