Am upgrade was done without my fucking permission. - Consumer Complaint for Vodacom - Head Office

The fucking idiots in the rewards department upgraded my account without my permission, I went into the Vodacom store and they said that an upgrade was done on my account on the 22nd of thIs month. I never gave permission for them to upgrade my contract as I wanted to get my new phone today. NOW I have to wait till Thursday. Vodacom service is absolutely pathetic, how can you upgrade someone's contract without their permission? I've never experienced such bad customer services in my life, I have to give my security info every time a call yet you upgrade my contract without any permission what so ever. I will be cancelling my contract with Vodacom and I will be moving over to MTN if nothing gets resolved by today.