Cashier (Lindi) swore at me in front of everybody - Consumer Complaint for PEP STORES



SENDER
Seipati Khomane
RECIPIENT
PEP STORES
Today at 11h30 I was insulted in front of everybody by a teller called Lindy at Florida CBD Pep stores in Goldman Street. I was couriering the parcels to Bloemfontein and requested two plastic bags, but she said one will be enough, although I told her to give me two. As I estimated my parcels, one was not enough and I had to then wait for her to help two other customers before she attended to me again. The details of where the parcels are going were on a small piece of paper and I asked her to check if it might have fallen on the floor at her side. She said to me she gave me back the paper and she on several occasions told me that I am a lair and that she hate old lieying people. She was practically shouting at me. She was very rude and her tone when she asked for my id document was extremely rude. I have never been disrespected in this manner and the swearing made it even worse. I asked her not to swear at me because I just told her to check the paper on her side. I reported this to her manager but I would like the head office to deal with this matter as I believe she does not deserve to work with people or even work as she is destroying the company's name and insulting customers is totally wrong. I want to be informed of the outcome of this matter as I feel it demands a severe disciplinary action. Receipt numbers as proof that I was at the store are: PEP 0651 ROODEPOORT - 0651-001 00905839 AND 0651-001 00905842.
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COMPLAINT #4036 - Customer Service Issues
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