Order was placed and complete and then cancelled - Consumer Complaint for Vodacom - Head Office

Further to the above. I have contacted your customer care team via email that i ahve received no response from to date. I have contacted Vodacom via your social media platform where they wanted me to confirm my personal details just to tell me my details does not match and they are unable to assist me. However i have phoned your call centre who could access my information with the exact same information. When i contacted your call centre they brushed me off by saying i was refunded what is my problem. My problem is your poor pathetic service an the fact that you are deceiving your clients into Black Novekber deals and not delivering to expectations. I paid a once off amount for this deal was successful and confirmed by digital planet. A week later i just received the refund. This is against the rules and regulations stated in the customer protection act. Digital planet never indicated that they are out of stock. The webaite never indicated theres no stock available. Vodacom never phoned me to tell me any different either. I want the item i placed in this order!!!