Washer I purchased is no good and was removed from the market yet they refuse to change mine. - Consumer Complaint for Courts Jamaica Limited Contact

I purchased a Mabe washing machine in December of 2018. After my first use in January I learnt the machine was no good. I made several reports to customer service in Sav which after having to get rather upset one day they sent a technician. The technician came and problem was demonstrated he asked if I wanted it fixed or replaced I told him replaced since I learnt by a rep that I would not get the same brand for exchange as they were removed for being faulty. But the technician insisted I fixed it as he has the same brand at home for yrs but I refused. If the batch that I purchased from was removed why should I fix mine. He however sent up a report that the machine can be fixed but that I only want it changed because rep told me the others were removed from market as they are faulty. I made several reports to Mobay branch were I spoke with Ashly and Kingston I believe Patrice(not sure) as Sav will no longer log my report cause each time I’m doing a follow up no one sees a report. But they all knew about the issue due to the amount of time I’ve been there. The manager however was only interested in knowing the name of the rep who told me machines were removed from the market. Since then no one has contacted me about the issue so I still have a washer with 3yrs warranty that I cannot used. I’ve been a customer for 16yrs never been a bother and have a good relationship with almost every staff so this is just a huge disappointment. My money can’t go down the drain like that..